Returns or Exchanges

Thank you for choosing Active Wear Co LLC! We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, please carefully read the following refund terms to understand our refund policy and process.

1. Refund Policy
Scope of Application: We accept refund requests within 30 days of receiving the goods. Refunds apply to unused items in their original packaging.

Items Not Eligible for Refund: The following items are not eligible for refunds:
Customized items
Items that cannot be resold after opening
Gift cards

2. Refund Request Process
Contact Customer Service: To request a refund, please contact our customer service team via email at tyler@activewearcollc.com or by phone at (341) 241-0480, providing your order number and reason for the refund.

Returning the Goods: Once your refund request is approved, you will receive a return address and instructions. Please pack the goods securely, including the original order number and relevant information.

Shipping Costs: Return shipping costs are the responsibility of the customer unless there is a quality issue with the goods or the wrong item was sent.

3. Refund Processing

Once we receive the returned goods and confirm they meet the refund requirements, the refund will be processed within 5-10 business days. The refund amount will be returned to your original payment method; the exact arrival time depends on your bank or payment provider.

4. Order Changes and Cancellations

You can contact us at any time to request changes or cancellations before your order is processed. If the order has already been shipped, the refund process described above will apply.

5. Contact Us

For any refund-related questions or further assistance, please feel free to contact us. Our customer service team will respond and provide support as soon as possible.

Thank you for your support of Active Wear Co LLC! We look forward to your understanding and cooperation in providing you with a better shopping experience.